Privacy Policy
Last Updated: 2026
Palm Tree Grill ("we," "us," "our," or "Company") operates the palmtreegrill.co.uk website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.
Please read this Privacy Policy carefully. If you do not agree with our policies and practices, please do not use our Site. By accessing and using Palm Tree Grill, you acknowledge that you have read, understood, and agree to be bound by all the provisions of this Privacy Policy.
Information We Collect
We collect information in the following ways:
- Personal Data: Name, email address, postal address, phone number, and other contact information you voluntarily provide through contact forms, registrations, or inquiries.
- Technical Data: IP address, browser type, operating system, pages visited, time spent on pages, and referral sources.
- Cookies: Information stored through cookies and similar tracking technologies (see Cookie Policy section below).
- Usage Data: Details about how you interact with our content, including clicks, link selections, and navigation patterns.
- Device Information: Device type, hardware model, and unique device identifiers.
How We Use Information
We use the information we collect for the following purposes:
- To improve and optimise site performance, user experience, and content delivery.
- To conduct analytics and monitor website traffic patterns.
- To track affiliate referrals and commissions from partner casinos and gambling operators.
- To respond to inquiries, support requests, and customer communications.
- To maintain security and prevent fraud or abuse.
- To send promotional communications (with your consent where required).
- To comply with legal obligations and regulatory requirements.
Cookie Policy
Our website uses cookies and similar tracking technologies to enhance your experience. We use the following types of cookies:
- Essential Cookies: Necessary for site functionality and security.
- Analytics Cookies: Used to understand how visitors interact with our Site (via Google Analytics and similar services).
- Affiliate Tracking Cookies: Used to track referrals to partner casino and gambling websites.
- Marketing Cookies: Used for retargeting and promotional purposes.
You can control cookie settings through your browser preferences. Most browsers allow you to refuse cookies or alert you when cookies are being sent. However, blocking essential cookies may impair Site functionality. For more information on how to manage cookies, visit www.aboutcookies.org.
Third-Party Links
Our Site contains links to third-party websites, including casino operators, gambling platforms, and affiliate partners. We are not responsible for the privacy practices, policies, or content of these external websites. We strongly encourage you to review the privacy policies of any third-party sites before providing personal information or engaging in transactions.
Any referrals or links to partner casinos and gambling sites are provided for informational purposes only. We do not control, endorse, or assume liability for these third-party services.
Your Rights
Under UK and EU data protection law (including the UK General Data Protection Regulation and Data Protection Act 2018), you have the following rights:
- Right of Access: You can request a copy of the personal data we hold about you.
- Right to Rectification: You can request corrections to inaccurate or incomplete data.
- Right to Erasure: You can request deletion of your personal data (subject to legal exceptions).
- Right to Restrict Processing: You can restrict how we process your data.
- Right to Data Portability: You can request your data in a portable, machine-readable format.
- Right to Object: You can object to certain processing activities, including marketing communications.
- Right to Withdraw Consent: Where processing is based on consent, you can withdraw it at any time.
If you wish to exercise any of these rights, please contact us at the details provided below. We will respond to requests within 30 days in accordance with applicable law.
If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
Data Retention
We retain personal data only for as long as necessary to fulfil the purposes for which it was collected or as required by law. Retention periods vary based on the type of data and its purpose:
- Contact and Inquiry Data: Retained for up to 3 years unless legal obligations require longer retention.
- Analytics and Usage Data: Typically retained for up to 12-24 months.
- Affiliate Tracking Data: Retained in accordance with affiliate programme requirements and legal obligations.
- Cookie Data: Retention periods vary by cookie type (see your browser settings).
Once data is no longer required, it will be securely deleted or anonymised in accordance with our data retention schedule.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Email: privacy@palmtreegrill.co.uk
Website: palmtreegrill.co.uk
We will endeavour to respond to all inquiries within 14 business days. If you wish to make a formal data subject access request, please specify this clearly in your communication, and we will process your request in accordance with applicable data protection law.